Booking Requests
- A request can be cancelled before or after owner confirmation, subject to the app state and any owner/site rules displayed during booking.
- If the owner rejects or does not respond within the platform expiry window, the request may expire without creating a confirmed parking right.
- Repeated abusive cancellations or false requests may lead to account review.
Parking Credits
Credits are used to unlock or access parking discovery features. If a user unlocks a listing that is fake, closed, unavailable, materially inaccurate, or unsafe, the user should report it promptly with evidence. Admins may restore credits after review.
Paid Packs and Owner Plans
- Successful payments activate the selected pack or owner plan after payment verification.
- Refunds for mistaken, duplicate, failed, or disputed payments are reviewed by admins and processed back to the original payment method where supported by Razorpay.
- Owner plans are annual unless the app states otherwise. Plan cancellation does not automatically remove tax, accounting, dispute, or already-consumed service records.
Direct Owner Payments
Where the app says the parking fee is paid directly to the owner at location, ParkingNearby does not collect that parking fee and cannot automatically reverse it. Drivers should raise a report so support can help mediate with the owner.
Timeline
Approved refunds are initiated through the payment provider and may take time depending on banks, UPI, cards, wallets, and payment gateway rules. Refunds cannot be cancelled after the payment provider accepts the refund request.
Questions
If anything here is unclear, or you need a copy for your records, contact us through the contact form and we will get back to you.